Reliance Home Comfort Goes Live with Oracle® Software to Improve Efficiencies, Deliver Superior Customer Service

20 octobre 2021 Pierre Perrin-Monlouis

Leading Canadian Organization to Leverage Oracle Utilities Mobile Workforce Management and Oracle Database to Modernize Existing Legacy Systems

REDWOOD SHORES, Calif. 19-FEB-2008 05:05 AM
Oracle today announced that Reliance Home Comfort (RHC), a leading provider of HVAC, water heater and home protection sales and services for the residential market in the province of Ontario, has implemented Oracle software to help streamline its overall operations. Specifically, RHC went “live” with Oracle(r) Utilities Mobile Workforce Management to automate the scheduling and dispatch of its field services organization.
Reliance Home Comfort provides a broad range of services including furnace, air conditioning, and water heater rentals and sales, protection plans and maintenance and repairs. More than two million people in the province of Ontario depend on Reliance Home Comfort for high-quality, reliable service.
Supporting Quotes

“One of the primary business drivers for RHC was to optimize the scheduling of our field technicians while meeting or exceeding our service commitments with our customers. Oracle’s solution was attractive to us because it includes a tightly integrated real-time scheduling engine that continuously optimizes the assignments of service orders to qualified field resources,” said Paul Slinger, vice president of strategic initiatives, Reliance Home Comfort.
“What really differentiated the Oracle Utilities Mobile Workforce Management product from its competitors was its scheduling functionality,” Slinger added. “Accordingly, our business case was driven on the cost savings we expect to achieve by implementing Oracle’s software. The beauty of the Oracle solution is that it is constantly optimizing the field technician routes and the customer appointments ‘on the fly’ – allowing us to deal with high priority customer requests on the same day of request and control costs.”
“We’re very pleased Reliance Home Comfort has selected Oracle software to help achieve its goals of high operational efficiency and exceptional customer service,” said Quentin Grady, senior vice president and general manager, Oracle Utilities. “This effort underscores Oracle’s strategy to deliver tangible business value to our customers through a comprehensive suite of flexible and scalable solutions.”
Supporting Resources

Oracle Utilities
Oracle Utilities Mobile Workforce Management
Reliance Home Comfort
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit

About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit our Web site at

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