Each year, Allstate settles approximately six million automobile, property and bodily injury claims totaling approximately $15 billion in payments to customers and claimants. Despite these large numbers, each claim is handled by a team of dedicated claim professionals committed to evaluating each claim individually, so that the repair process can begin as quickly as possible.
Customer satisfaction during the claims settlement process is Allstate’s goal. The way to achieve this goal is by making the process easy for customers. Throughout the claim process, customers have choices to make from how they want to file their claim to who will make the repairs to their home or vehicle.
Allstate is available to its customers 24 hours a day, seven days a week. When a customer needs to file a claim, several options are available: contacting their Allstate agent, calling 1-800-Allstate or filing the claim online at www.allstate.com. The claim settlement process begins at the time of that first call with many simple claims often settled at that time through one of our Express Claims Facilities.
When a customer’s vehicle is damaged, they have options on where to have their vehicle repaired, including using one of Allstate’s 4,500 direct repair program shops or the repair facility of their choice. If customers choose one of the company’s recommended direct repair program facilities, Allstate will guarantee the repair for as long as they own their vehicle.
Customers also have options on the type of parts that will be used to repair their vehicle. Customers have the choice of original equipment manufacturer (OEM) parts or after-market parts. When after-market parts are used, Allstate only allows its direct repair program shops to use Certified Automotive Parts Association (CAPA) certified after-market sheet metal parts. These parts are guaranteed as long as the individual owns their vehicle compared to only 12 months on OEM parts.
When a customer’s home is damaged, they have the option on who will repair their property. For certain covered property claims, Allstate may be able to refer a vendor to them. If customers have repairs completed through a contractor participating in Allstate’s vendor referral program, the workmanship of the contractor will normally be guaranteed by the vendor for up to three years from the date the repairs are completed.
The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer. Widely known through the “You’re In Good Hands With Allstate®” slogan, Allstate helps individuals in approximately 17 million households protect what they have today and better prepare for tomorrow through approximately 14,900 exclusive agencies and financial representatives in the U.S. and Canada. Customers can access Allstate products and services such as auto insurance and homeowners insurance through Allstate agencies, or in select states at allstate.com and 1-800 Allstate®. Encompass® and Deerbrook® Insurance brand property and casualty products are sold exclusively through independent agents. The Allstate Financial Group provides life insurance, supplemental accident and health insurance, annuity, banking and retirement products designed for individual, institutional and worksite customers that are distributed through Allstate agencies, independent agencies, financial institutions and broker-dealers.