Pierre Perrin-Monlouis Dernière mise à jour: 20 octobre 2021
Reading, UK, 8th April 2008 – AirVersent has announced that the UK subsidiary of Manitowoc, one of the world’s largest suppliers of lifting equipment for the construction industry, has chosen ServiceNet as the mobility platform for its field technicians. ServiceNet will replace the current paper-based job despatch, reporting and proof of service processes, providing complete control and visibility of both central and field workflow processes, connecting wirelessly with PDA-equipped field engineers.
The contract has been brokered by local communications specialists CCS Mobile, AirVersent’s North East regional Business Partner, who worked closely with Manitowoc to identify their mobile working requirements and played a key role in identifying and recommending the ServiceNet managed service as being the ideal solution. CCS will provide the airtime agreements, as well as supply and support the mobile PDAs.
Manitowoc manufactures lattice-boom crawler cranes, tower cranes, mobile hydraulic cranes, and articulating and telescoping cranes that are built, sold and serviced at multiple locations in five continents. The UK service operation based in Sunderland and Uxbridge has more than 25 engineers providing specialist care, repair and maintenance throughout the country.
“The new system will deliver several benefits, most notably the ability to despatch service calls direct to the field technicians then track progress and have proof of service delivery, which will greatly speed up invoicing,” said Stuart McCombie, Admin Manager for the UK’s Manitowoc Crane CARE customer service operation. “We will also benefit from being able to view engineer comments captured on the job and respond much more quickly as the system works in real time. The system will also log a technician’s time and facilitate lone working security,” continued McCombie.
“We are delighted to have been chosen by Manitowoc,” said Patrick Jolly, AirVersent Business Development Manager. “ServiceNet is particularly suitable for the Manitowoc Crane CARE service operation. It integrates easily with back-end service management systems and is designed specifically for field service, with built-in functionality for every eventuality including parts consumption, expenses and time management.
Jolly concluded: “As the project rolls out, ServiceNet will deliver ongoing enhancements to Manitowoc’s mobile working practices, with full lone working support as an integral part of the field solution. Being a hosted solution accessed over the web, ServiceNet takes away much of the pain and cost of deployment and the subscription model makes it easy to argue the case in terms of ROI.”
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About AirVersent
AirVersent is a global provider of configurable mobile solutions for the logistics and field service workforce. The company offers organisations highly configurable mobile enterprise solutions for proof of delivery, logistics and field service. AirVersent has a proven track record gained over 15 years supporting blue chip companies across global markets by delivering enterprise mobile business solutions that improve customer service, reduce operating costs, and increase productivity. In November 2006, the company’s 20/20 Mobility solution received Symbol Technologies U.S. 2006 Enterprise Mobility Solution Award. For further information visit: www.airversent.co.uk or call +44 (0) 118 955 8500
About The Manitowoc Company
The Manitowoc Company, Inc. is one of the world’s largest providers of lifting equipment for the global construction industry, including lattice-boom cranes, tower cranes, mobile telescopic cranes, and boom trucks. As a leading manufacturer of ice-cube machines, ice/beverage dispensers, and commercial refrigeration equipment, the company offers the broadest line of cold-focused equipment in the foodservice industry. In addition, the company is a leading provider of shipbuilding, ship repair, and conversion services for government, military, and commercial customers throughout the US maritime industry.
www.manitowoc.com
