diseMP Managed Service from Martin Dawes Systems will provide end-to-end billing and customer relationship management support
Warrington, 10 June 2008 – AOL Broadband, one of the largest Internet Service Providers in the UK, has selected Martin Dawes Systems’ diseMP solution to provide “end-to-end” customer care to its subscribers. This implementation represents a significant part of AOL Broadband’s large-scale transition programme to completely separate its entire IT infrastructure and associated managed services away from Time Warner/AOL LLC UK – in order to become a stand-alone trading entity following its acquisition by The Carphone Warehouse group in late 2006.
As a result of the major contractual agreement, AOL Broadband will adopt Martin Dawes Systems’ convergent billing and customer management solution, diseMP, and subscribe to the company’s award-winning managed service for a significant proportion of its day-to-day operations.
“AOL Broadband is committed to ensuring our customers continue to experience the highest quality of service throughout this transition,” said Mark Hollister, CEO of AOL Broadband. “We carefully evaluated a number of leading solution providers against rigorous criteria before making our selection. We chose Martin Dawes Systems because of its international track record of providing both a reliable, robust solution and an excellent managed service. Together, both elements will significantly contribute to our goals of providing industry-leading levels of customer care. We look forward to exploiting the flexibility of both the diseMP product and the managed service offered by Martin Dawes Systems as we continue to build our business.”
diseMP will be implemented in all AOL Broadband call-centres, servicing both broadband and fixed-line subscribers. Designed to enable an enhanced customer experience, diseMP will provide AOL Broadband with a flexible and intuitive tool to manage clients’ converged billing requirements and enquiries at its call centres.
AOL Broadband will also be implementing the latest version of Martin Dawes Systems’ SelfCare, extending to its customers an innovative e-billing solution. Customers will benefit from bill management features including usage information, payment facilities and online help delivered through AOL Broadband’s website.
Gary Steen, Martin Dawes Systems’ Technology Director, commented; “We are extremely pleased to be working with AOL Broadband, one of the largest broadband providers in the UK. The company is exploiting our established convergent capabilities in new and exciting ways. By employing a managed service, AOL Broadband is also secure in the knowledge that its customers will receive a quality service based on the highest industry standards, enabling it to concentrate on business development. We look forward to supporting AOL Broadband as it continues to expand its service offering in the future.”