20 octobre 2021 Pierre Perrin-Monlouis
Through Eni’s website the company’s gas customers,can undertake a settlement procedure for disputes.
Promoting an innovative settlement model confirms Eni’s commitment to its customer’s.
Rome, 17 July 2008 – Eni CEO Paolo Scaroni today presented the company’s experimental online settlement procedure to the heads of Italy’s associations for consumer rights protection.
This new procedure represents a key milestone in the long lasting cooperation between Eni and Italy’s most important consumer associations. It is the result of Eni’s desire to provide a quick, simple and innovative tool to resolve disputes with consumers in the gas sector.
Through Eni’s website the company’s gas customers, with the support of the associations for consumer rights protection, can undertake a settlement procedure for disputes. These disputes mainly relate to billing (exceptions are made for cases recognized by the resolution 229/01 of Italy’s Authority for Electricity and Gas) and gas consumption, which may arise due to unreadable meters or block of meters.
All information relating to this new operational procedure will be submitted to consumers associations and then subscribed in September. The experimental phase will last 12 months, covering customers in the Veneto region.
Promoting an innovative settlement model confirms Eni’s commitment to its customer’s needs and paves the way for an even closer relationship between the company and its stakeholders.
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