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Seattle City Light and Bermuda Electric Light Company Use Oracle® Utilities Network Management System to Accelerate Outage Response and Restoration and Improve Customer Satisfaction

DISTRIBUTECH 2009, SAN DIEGO, Calif. – February 3, 2009
News Facts
Oracle announced that several customers have implemented or selected Oracle Utilities Network Management System to improve outage restoration time and efficiency, as well as to reduce the cost and risk associated with energy distribution operations. Oracle Utilities Network Management System is an integrated suite of real-time operations technology applications designed to improve network reliability, maximize asset utilization, reduce outage durations and increase customer satisfaction.
Seattle City Light, the ninth largest publicly-owned U. S. electric utility created by the citizens of Seattle in 1902, selected Oracle Utilities Network Management System and Oracle Utilities Mobile Workforce Management to replace an existing legacy system with a more technologically robust system. The new system will help the utility respond more quickly to outages and to reporting estimated time of power restoration to its customers. Seattle City Light expects that the integration between the Oracle applications will allow dispatchers to rapidly alert repair crews in the event of a power outage and more accurately direct them to failed equipment – reducing outage durations and increasing information available to customers. In addition, Seattle City Light has selected Oracle Utilities Work and Asset Management to help the utility manage its power grid equipment inventory. The utility also selected Oracle Fusion Middleware, Oracle SOA Suite and Oracle WebLogic Suite to manage data and power the Oracle Utilities applications. The utility is an existing Oracle PeopleSoft Enterprise Financial Management customer.
Bermuda Electric Light Company Limited (BELCO) is located in Hamilton, Bermuda and operates a generation plant and transmission and distribution systems throughout the island for 34,043 metered customers. The utility upgraded to Oracle Utilities Network Management System to capture and manage outage data more effectively. The utility can now provide a consistent, single view of data across the organization – from executives to service representatives, and from dispatchers to crews in the field. With this improved visibility, BELCO can better pinpoint specific pieces of equipment causing a disproportionate share of outages, and subsequently accelerate maintenance. The network management system also integrates with the service trucks’ GPS devices, which provides dispatchers with real-time location data to better coordinate truck deployments and help improve outage response times. The utility is also using Oracle Database to power the network management system and other applications.
Supporting Quotes
“We are pleased that Bermuda Electric Light Company Limited and Seattle City Light chose Oracle Utilities Network Management System to provide rapid and cohesive responses during power outages. Oracle Utilities Network Management System will help both utilities accelerate service issue resolution and provide the visibility to optimize infrastructure, customer support and field response teams,” said Quentin Grady, senior vice president and general manager, Oracle Utilities.
“We were looking for a pre-integrated solution that would help us reduce our costs. Oracle Utilities Network Management System and Oracle Utilities Mobile Workforce Management will allow us to replace our outdated system with out-of-the-box functionality. We look forward to being able to give our customers the most up-to-date information possible and to accelerate field service during outages. Providing the best customer service in the country means delivering low cost, reliable and environmentally responsible power to our customer-owners,” said Chris Heimgartner, vice president of customer service, Seattle City Light.
“Oracle Utilities Network Management System helps us provide excellent customer service by enabling us to reduce outage durations and provide superior communication during times of greatest customer need,” said Mike Maughan, manager, operations center, Bermuda Electric Light Company Limited.
Supporting Resources
Oracle Utilities
Oracle Utilities Network Management System
Oracle Utilities Mobile Workforce Management
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit

About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit our Web site at

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Pierre Perrin-Monlouis
Pierre Perrin-Monlouis
Fondateur de Rente et Patrimoine (cabinet de gestion de patrimoine), Pierre Perrin-Monlouis est un analyste et trader pour compte propre. Il vous fait profiter de son expérience en trading grâce à ses analyses financières et décrypte pour vous les actualités des marchés. Son approche globale des marchés combine à la fois l'analyse technique et l'analyse fondamentale sur l'ensemble des marchés : crypto, forex, actions et matières premières.