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Oracle Europe, Middle East & Africa Reports Continued Customer Endorsement and Adoption for Third Quarter Fiscal Year 2009

Within the Europe, Middle East and Africa Region, organizations continue to adopt or expand implementations of Oracle Database, Oracle Fusion Middleware, Oracle Enterprise Performance Management and Oracle Business Intelligence, and Oracle Applications for their strategic company-wide business systems.
“Customers are increasingly endorsing the value and real business benefit that our products bring to their organisations,” said Loïc Le Guisquet, Executive Vice President, Oracle Europe, Middle East and Africa. “Our broad range of standards-based, integrated, business solutions are helping companies across many industries and public sector agencies lower their operational costs, increase customer satisfaction and retention, and derive true business intelligence to help them shape the success of their businesses.”
Supporting Quotes
· Standard Life, a major worldwide asset managing group, licensed Oracle Identity and Access Management technology. “The Oracle Identity and Access Management portfolio allows us to further protect our customers from emerging threats. Oracle has already been heavily involved in the data protection and Governance, Risk and Compliance (GRC) strategies within Standard Life. In moving further into their identity security portfolio, we are able to extend our single-technology approach to tackling these challenges whilst delivering a digital identity foundation essential to our long term security strategy.” – Brian Barbour, Chief Information Security Officer of Standard Life.
Bundesagentur für Arbeit, the Federal employment agency of Germany, has selected Oracle Fusion Middleware, including Oracle WebLogic Suite and Oracle SOA Suite. “The Federal Employment Agency of Germany has been established as a modern service provider for the employment market and our IT is one of the key success factors. Oracle software enables us to reach our strategic IT objectives by transforming legacy systems into a service orientated architecture that is based on standards. It is important for us to be highly flexible to support our changing business needs.” – Klaus Vitt, Chief Information Officer of Bundesagentur für Arbeit, Germany.
Acea Distribuzione S.p.A, an Italian utility company, selected Oracle Utilities Meter Data Management. “With Oracle Utilities Meter Data Management, we will be able to support one of the largest AMM deployments in European history. The Oracle solution will help us to provide our customers with advanced options including consumption profiles as well as consumption information online – ultimately allowing the consumer to make more informed decisions about their energy use.” – Delio Svaluto Moreolo, Metering Department, Acea Distribuzione S.p.A
Ministry of Foreign Affairs, Kingdom of Saudi Arabia. “I have heard people say that it is impossible to find a packaged solution that perfectly fits the needs of the public sector. Our implementation of Oracle E-Business Suite and Oracle Human Resources has proven that it is possible to find a packaged solution that perfectly fits the needs of the public sector. Oracle E-Business Suite provides all the functionality and flexibility we need, while being simple to implement and customize.” – Mahboob Bin Mohammed Al-Abdulrahman, Systems Development & Database Administration Manager, Ministry of Foreign Affairs, Kingdom of Saudi Arabia.
The Polish branch of Credit Agricole Life Insurance (formerly Predica) has completed the basic stage of the Oracle Internal Operations System deployment project. The system is based on Oracle E-Business Suite. “Our company is growing very dynamically, that’s why we needed a proven back-office system. Oracle E-Business Suite has excellent references in Polish Financial Sector, and those positive endorsements convinced us to choose this solution.” – Laurent Betting, IT Director, CALI Europe, Polish Division. Read the press release.
Eesti Energia, the Estonian state-owned electricity and thermal power company, selected Oracle Utilities Customer Care and Billing to support its growth strategy. “We had been looking for some time to replace our in-house legacy system so that we could compete in the deregulated energy market across the Baltic region. After a comprehensive evaluation of different solutions, we quickly realised that Oracle Utilities Customer Care and Billing would meet our requirements. We wanted a billing system that could adapt to the changing market environment while maintaining a high level of customer service. Oracle also provides consulting services, demonstrating that they know the market and understand the requirements of Eesti Energia.” – Margus Rink, CEO of Distribution Network, Eesti Energia.
Sympany is an innovative insurance company in Switzerland that is adopting Oracle’s Siebel products, Oracle Database and Oracle middleware offerings. “We are making a big investment in a complete new insurance solution that should result in a ROI in 4 and a half 2022s. Oracle will provide us with mission-critical components that will drive our business in the competitive insurance market we face in Switzerland. We selected Oracle for ease of integration to streamline the existing 140 applications that we had running in the past.” – Reto Toscan, Director of Trust, Sympany.
Whitbread, the UK’s leading hospitality company, made significant procurement savings after undertaking an eAuction, run by eThree using Oracle Sourcing. “We are delighted with the outcome of this eAuction, because it vindicates our belief that such technology can deliver significant value to the bottom line for our business. With commodity prices rising significantly the pressure on margins for the hospitality industry is immense, so we’re particularly pleased to be able to mitigate such substantial cost increases through the use of technology. It will help us to stay ahead of the competition by managing our costs more efficiently and to continue to pass on value to our customers.” – Paul Farrow, Head of Procurement, Whitbread.
Fox Mobile Distribution, one of the world’s leading providers of mobile entertainment, implemented Oracle Communications Billing and Revenue Management. “Our previous billing system was not flexible and required much customisation, which translated into higher costs. Oracle Communications Billing and Revenue Management has helped us lower operational costs and more quickly roll out new, personalised services. As we continue to grow, we have the opportunity to leverage other components of Oracle’s end-to-end application suite to further improve our billing and revenue management processes.” – Markus Peuler, managing director and senior vice president, finance and administration, Fox Mobile Distribution.
Caja Navarra is one of the ten most solvent savings banks in Spain, with 379 offices across Spain, and in London, New Jersey and Washington. They also have offices in Poland, Romania and Slovakia via the company Vialeste. “The path we set in our strategic IT plan was clear: the technology has to match the character of Caja Navarra. Investing in Oracle Fusion Middleware technology meant automatically investing in service for our customers. Strategic technology agreements such as this should enable Caja Navarra to support the rest of the organization.” – Enrique Goñi, general director of Caja Navarra.
New Look, a leading UK fashion retailer, implemented Oracle SOA Suite. “Oracle SOA Suite has enabled us to focus on processes and the way we work, stripping significant non-value effort from the buying and merchandising teams, which in turn, has enabled them to focus on growing the business. More importantly, SOA has helped us create a flexible platform for supporting our strategic expansion.” – Carl McPhail, CEO, New Look.
The Health Care Insurance Board of the Netherlands (CVZ), coordinator of the implementation and funding of the Cure Insurance Act (Zvw) and the Exceptional Medical Expenses Act (AWBZ), has selected Oracle Health Insurance Back Office for carrying out new and existing legislation. “CVZ selected Oracle Health Insurance Back Office because Oracle as a supplier that can meet all our needs. Additionally, Oracle is able to realize our implementation goals.” – Mark Schadé, Program Director Uitvoeringstaken at the CVZ.
Saudi Post. “We are a public sector company, and as such budgetary control is a big issue for us. Oracle E-Business Suite, and its industry-specific solutions, have enabled us to have greater control over our budget and critical reporting. Reports which once took a week or more can now be completed in a day.” – Abdullah M. Qashish, Systems & Applications Director, Saudi Post
Empik Media & Fashion, leading Polish retail network, has completed the first phase of a Business Performance Management system deployment. The solution is based on Oracle Hyperion Financial Management module. “What we needed was a consolidated reporting platform for all of the companies from our Capital Group. Oracle Hyperion solution ensures comprehensive analysis of very diverse financial data and is able to consolidate our accounts across multiple business units and geographies.” – Przemysław Soroka, Project Manager, Empik Media & Fashion. Read the press release.
Erasmus Medical Centre, Netherlands, has chosen Oracle E-Business Suite for the improvement of their business processes in the areas logistics, facility, HR, financials and costs savings. “In health care we see an increasing need to work more cost efficiently, and to get access to all the necessary information at any time. This calls for an up-to-date system. After a rigorous selection period, we are now working towards the introduction of Oracle E-Business Suite to improve our business processes. Ordina and Oracle have shown great commitment and we are excited by this project,” – Charlotte Insinger, board of directors, Erasmus Medical Center.
Emirates NBD Bank. “We are empowering our employees by implementing a series of cultural-based human resources processes with Oracle E-Business Suite. We want to invest in our people, be an employer of choice, and realize real change, driving the whole company from the bottom up.” – Charles Rocky D’Souza, Human Resources Strategy Consulting Manager, Emirates NBD Bank. Snapshot:
Gadu-Gadu, a leading Polish communicator, has started the implementation of a complex integration platform based on SOA architecture and Oracle’s BEA AquaLogic components. “To develop an MVNO (mobile virtual network operator) service in our company, we must rely on professional technology solutions. Oracle’s proven BEA AquaLogic platform is exactly what we needed – it has also powerful capabilities which ensure secure and efficient operations in the future.” – Krzysztof Szalwa, Member of The Board, Gadu-Gadu SA. Read the press release.
Comic Relief, a UK-based charitable organisation, upgraded to a clustered Oracle Database 11g system. “Each upgrade—from Oracle8 Database through to 8i, 9i, 10g and now 11g—has increased system performance, stability and availability, while cutting management overheads and providing ever-higher levels of service to donors.” – Charlotte Melén, Web Technology Manager, Comic Relief.
Farmacol – a leader in the Polish pharmaceutical distribution market, has completed the implementation of an Oracle-based transactional system PS2000 in Cefarm Kielce, a company from its capital group. “Our main transactional system is now entirely based on Oracle Database. This technology proved to be the best as a platform for systems like ours: large applications, working under heavy load and in 24×7 availability model.” – Bogusław Kobic, CIO, Farmacol SA. Read the press release.
Congelados de Navarra is a Spanish company that produces and sells frozen vegetables and prepared meals, and exports about 70% of its sales to countries such as France, Belgium, Italy, UK and Germany. “Oracle JD Edwards has been chosen as the solution to manage our processes and information as it is a leader in technology. It is also adaptable to the food industry vertical modules developed by Oracle, and is particularly sector-focused and integrated within the standard. In this way, we have laid the foundation technology that will enable the firm to continue with a strong and dynamic growth.” – Benito Jimenez, General Director of Congelados de Navarra.
Fintech (Proprietary) Limited is South Africa’s largest independent financier providing financing for technology used in business. “After an extensive and detailed evaluation we decided on Oracle Lease Management and Oracle E-Business Suite as the platform with which to move our business forward. The primary reasons for this decision included the integrated nature of the solution, the technology platform and utilising previous investments made in Oracle technology. These factors were subject to meeting the functional requirements to a minimum level of 80% fit according to our weighted scoring model.” – Graeme Ortlieb, Head IT, Fintech.
Muscat Municipality. “Thanks to Oracle and Imtac, we have successfully deployed the first governmental instance of CRM services in the Middle East. We are already seeing great time savings through automated processes and, consequently, are providing stronger services for Muscat residents.” – Salem Al-Kalbani, Section Head of Projects, Muscat Municipality. Snapshot:
Tifco Group, an Irish hotel group, operates six hotels in Ireland including the Crowne Plaza Hotels chain and the Clontarf Castle Hotel. System Dynamics, Ireland’s largest indigenous supplier of IT services and solutions, has completed the roll out of Oracle Financials, Purchasing and i-Procurement at Tifco to provide the hotel group with access to real time financial information in terms of purchasing and inventory management across each of its hotels. “By using Oracle Business Accelerators, we were able to deliver a fully configured and integrated environment for Crowne Plaza’s business over a much shorter time period and achieve cost savings of around 30 percent.” – Tony McGuire, Managing Director, System Dynamics.
Selection of Third Quarter Fiscal 2009 Customer Wins
Public Services: National Revenue Agency (Bulgaria); Fondation de France (France); CG92 (France); Bundesagentur für Arbeit – Federal Employment Office (Germany); Gemeente Apeldoorn – City of Apeldoorn (Netherlands); Uitvoeringsorgaan Werknemersverzekeringen UWV – Dutch Government Employee Insurance Agency (Netherlands); UMIC – Agência para a Sociedade do Conhecimento (Portugal); ACSS – Admnistração Central do Sistema de Saúde (Portugal); Ministry of Labour, Family and Social Protection (Romania); Federal Tax Services (Russia); Royal Saudi Air Force (Kingdom of Saudi Arabia); Ministry of Interior Border Guard (Kingdom of Saudi Arabia); Jeddah Municipality (Kingdom of Saudi Arabia); Direccion General De La Policia, Ministerio del Interior (Spanish National Police); Turkish Ministry of Finance, General Directorate of Public Accounts (Turkey); Abu Dhabi Education Council; Ministry of Interior – Nationality Directorate (UAE); Health Protection Agency (UK).
Financial Services: Oesterreichische Kontrollbank (Austria); Raiffesen Bank Croatia; FBME Bank Ltd (Cyprus); National Bank Of Egypt; S2P (France); Choregie (France); Landesbank Berlin AG (Germany); Marfin Laiki Bank (Greece); Banque Du Liban (Lebanon); Bank of Valletta (Malta); Global Capital Financial Services (Malta); APS Bank (Malta); Friesland Bank (Netherlands); Rosselkhozbank (Russia); Savings Bank of the Russian Federation SBRF; Bank Al Bilad (Kingdom of Saudi Arabia); Dunav Insurance Belgrade (Serbia); Absa Bank Ltd (South Africa); First National Bank (South Africa); Momentum Group Ltd (South Africa); Fintech (South Africa); Caixa Galicia Savings Bank (Spain); Aena Services (Spain); Aksigorta – Ak Insurance (Turkey); Fortis Emeklilik (Turkey); Raiffeisen Bank Aval (Ukraine).
Manufacturing, Retail & Distribution: FACC AG (Austria); Mazda (Belgium); SAMSE (France); ABB (Italy); illycaffè S.p.A. (Italy); Emperia Holding S.A. (Poland); Fawaz Al Hokair (Kingdom of Saudi Arabia); Bytes Document Solutions (South Africa); Truworths (South Africa); Transportes Azkar (Spain); Gamesa (Spain); Borusan Holding A.S. (Turkey).
Communications: Telenet (Belgium); Hrvatski Telekom (Croatia); TE Data (Egypt); Telecom Egypt; Cosmote (Greece); Cosmotelco S.A. (Greece); Telecom Italia (Italy); MTN (South Africa); SITA (Switzerland); Swisscom AG (Switzerland); Turkcell Iletisim Hizmetleri A.S. (Turkey); Avea (Turkey).
Life Sciences & Healthcare: Sirona Dental GmbH (Austria), AZ Sint-Blasius (Belgium); HUS (Finland); Medica (France); Ministry of Health, Hospital of Tripoli (Greece); Erasmus Medisch Centrum (Netherlands); Cruz Roja Española (Spain).
Utilities: Der Grüne Punkt – Duales System Deutschland GmbH (Germany); Greek Public Power Corporation S.A; Istanbul Water & Sewerage Company (Turkey).
Other Industries:
Media and Entertainment: Österreichische Lotterien GmbH (Austria); Sky-Premiere (Italy); Media 24 (South Africa). Education and Research: Acibadem University (Turkey). Engineering & Construction: ETDE (France). Chemicals: Evonik Industries AG (Germany). Natural Resources: Baticim Bati Anadolu Cimento (Turkey). Travel & Transportation: CWT (France); Gefco (France) Go Ahead Group (UK). Professional Services: CARMA (France). Hi-Tech: Namma Group (Egypt); Steria (France).
Supporting Resources
Read the Oracle Third Quarter Fiscal Year 2009 Earnings Press Release
Read the customer snapshot (UK) – eDBA Ltd. Reduces Development Cycle by 65% with Web-based Application Development Solution
Read the customer snapshot (Denmark) – Transforms Billions of Data Items into Manageable Knowledge
Read the customer snapshot (Italy) – Esprinet S.p.A. Accelerates Data Processing and Improves Data Management Performance
Read the customer snapshot (Belgium) – Telenet Automates Procurement Processes and Facilitates Compliance with Integrated Applications
Read the customer snapshot (Germany) – GfK Retail and Technology Scales Data Systems to Expand Services to More Than 70 Countries
Read the customer snapshot (Netherlands) – Atrium Medical Centre Parkstad Achieves 24/7 Availability for its Mission-Critical Hospital Applications
Read the customer success story (Ireland) – Institute of Technology Tallaght Achieves Instant Benefit from Real-time, Interactive Intelligence
Read the Partner success story (Russia) – VimpelCom Group Drives Operational Efficiency and Ensures Compliance with Integrated IT Infrastructure
Read the customer snapshot (Finland) – Hotelzon Improves Testing of Web Applications to Enhance Around-the-Clock Customer Experience
Read the customer snapshot (Luxembourg) – Luxembourg Ministry of National Education Extends Learning with Flexible Education Portal
Read the customer snapshot (Zimbabwe) – Interfin Merchant Bank Accelerates Transactions by 50% and Shortens Sales Cycles by 80%
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