Pierre Perrin-Monlouis Dernière mise à jour: 20 octobre 2021
NextiraOne Customer Innovation Awards at G-Force underline innovative partnership with Genesys
Paris, 19 April, 2010 – NextiraOne has today announced that it will continue its highly successful sponsorship of one of the most prestigious contact centre customer events of the year – the Genesys G-Force annual user conference. This is the sixth consecutive year that NextiraOne has sponsored the event, which is to be held from 27-29 April 2010 in the RAI in Amsterdam. At the event NextiraOne will also announce the winners of its Contact Centre Customer Innovation Awards for 2010.
NextiraOne is Europe’s leading communications services company and a Genesys Gold Suite Certified Partner in Italy, Iberia, France, DACH, Benelux and Eastern and Central Europe. The company has a strong track record in delivering customer interaction solutions throughout Europe and is one of Genesys’ most innovative business partners. It has an extensive installed base of contact centre solutions across Europe supporting more than half a million agents. The company has more that 100 certified Genesys solution experts across Europe.
The G-Force conference is the annual showcase for Alcatel-Lucent’s Genesys solutions, (Euronext Paris and NYSE: ALU) and its contact centre partners, including NextiraOne. Customers and delegates are presented with the company’s vision and solution roadmap for the future, along with many presentations from experts in the market. The event attracts over 900 attendees including business leaders, customer service executives, contact centre managers and IT professionals.
NextiraOne will use the G-Force conference to announce its annual Contact Centre Customer Innovation awards. Now in their third year, the awards are NextiraOne’s way of recognising its most innovative customers and encouraging the sharing of ideas and best practice in contact centres. They are presented to organisations that have made innovative use of contact centre technology or demonstrated new, imaginative approaches to customer service, adapting the solutions available to suit their own business needs. The winners will be announced at a prestigious dinner jointly hosted by NextiraOne, Genesys and Alcatel-Lucent.
Neil Moss, NextiraOne’s European Marketing Director, commented: “Innovative use of contact centre technology and applications can have a dramatic impact on the effectiveness and quality of service of many businesses and public sector organisations. The solutions are developing rapidly in this dynamic and exciting market and the G-Force event provides an excellent joint opportunity for NextiraOne and Genesys to recognise the wealth of ideas and share best practice with our customers.”
For more information about NextiraOne, please visit www.nextiraone-eu.com. For more information about Genesys or the G-Force event, please visit www.genesyslab.com.
Alcatel-Lucent’s Genesys solutions feature leading software that manages customer interactions over phone, Web and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources – self-service, assisted-service and proactive outreach – fulfilling customer requests and optimizing customer care goals while efficiently using resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organization, from the contact center to the back office, while dynamically engaging their customers. For more information, go to www.genesyslab.com.
Media Contact: David Radoff, Genesys, +1 650.466.1078, [email protected] .
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted transformation partner of service providers, enterprises, strategic industries such as defense, energy, healthcare, transportation, and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.2 billion in 2009 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.
Headquartered in Paris, NextiraOne are Europe’s leading experts in communications services. The company designs, installs, maintains and supports all of its customers’ communications needs from voice to mobility, security and applications. NextiraOne provides seamless, end-to-end communications solutions working with the leading technology vendors in the industry to deliver maximum business benefit to customers. Discover more at: http://www.nextiraone-eu.com
For more information:
European Marketing Director
Tel: +49 30 74107-6380
Tel: +44 (0) 7986 514240