Pierre Perrin-Monlouis Dernière mise à jour: 20 octobre 2021
Investment specialist selects solution for IT service management
Chessington, 21 April 2010 – Investment management company Raymond James Investment Services (RJIS) has chosen Sostenuto, Sunrise Software’s browser based software solution, to underpin its IT service management operations. The project also provides for the future deployment of the software across further departments, including Operations, Marketing, Training, Client Services, Business Development, Finance and HR, where the software will be customised to deliver relevant applications.
The company undertook an extensive evaluation process before selecting Sostenuto. IT Support Services Manager Devon Scott said: “We had already drawn up a shortlist of suppliers, when we came across Sostenuto at the eleventh hour. After seeing a demonstration of the product, we knew this was the solution we needed to have.”
“We were won over by the look and feel of the software,” continued Scott, “which was a departure from a typical web based application. There was also specific functionality available as standard which was unique to Sostenuto.”
Scott’s team provides IT support to a number of Investment Managers and Advisers with access to trading platforms, general portfolio maintenance and reporting applications among others. “Our role is to make accessing our systems seamless for our clients. We purchase hardware and software, as well as manage contracts and SLAs with third parties to ensure our systems and infrastructure are always available and performing well above expectation. This is in addition to the support we provide to our clients and head office staff.”
The new solution will be deployed with the aim of bringing all of the information and processes involved in these activities in one single location. It is expected to result in significant efficiencies and increased performance for IT.
From the beginning of the project, the intention has been to procure a solution that is capable of being rolled out across the organisation. “We have many requests from other departments looking to introduce or improve business applications,” said Scott. “We don’t see any point in operating our IT in isolation, and once Sostenuto is up and running for IT, it will then be deployed further within the organisation to help improve performance across the board.”
About Raymond James Investment Services (RJIS)
Raymond James Investment Services Limited (RJIS) is the UK private client investment management arm of Raymond James Financial, Inc., a diversified financial services company headquartered in St. Petersburg, Florida, USA. The firm commenced operation in 2001 and now has over 10,500 client accounts representing total assets of £1.75 billion (US$2.8 billion). Figures for December 31st 2009 show RJIS has 52 affiliated offices, which represent a number of experienced and well regarded private client investment managers, stockbrokers and wealth managers located throughout the UK.
RJIS is a member of the London Stock Exchange and is authorised and regulated by the Financial Services Authority. Its Registered Office is at 77 Cornhill, London, EC3V 3QQ. For more information go to www.rjis.co.uk
*RJIS Stats as of December 31st, 2009.
Cynthia Poole, Director of Relationship Management and Business Support – 0207 096 6751
About Sunrise Software (www.sunrisesoftware.co.uk)
Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions to internal and external facing customer operations.
Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Müller, the NHS, Harper Collins, Rugby Football Union and Arts Council England.
Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto, a process driven, entirely browser based ITSM solution.
For further information, please visit www.sunrisesoftware.co.uk.
020 8391 9000